UK Hot Tub Services
*To order, click the “Order Now” button, fill in the form and quote Bronze, Silver or Gold in the message!
Bronze Call out
Basic Service
£180
- Full check over of electrical systems
- Full inspection of plumbing and jetting
- Ideal service option for quarterly checks.
Silver Call out
Full Service
£250
- Full check over of electrical systems
- Full inspection of plumbing and jetting
- Chemical pipe flush
- Full drain down and clean of Shell
Gold Call out
Extensive Service
£399
- Full check over of electrical systems
- Full inspection of plumbing and jetting
- Chemical pipe flush
- Bio Film flush
- Full drain down and clean of Shell
- Refill and balance chemical
- Cabinet stain (on cedar cabinets only)
- *excludes oceans / AWP and no maintenance cabinet spas
You can review a full breakdown of the services described above in the sections below.
Bronze - Full Service Description
- Remove spa doors (if access allows)
- Ensure pump and heater unions are secure
- Full check around for evidence of leaks
- Venturi, diverter and neck jet valves all operate
- All hose and PVC connections checked
- All jet bodies and suction housing inspected for leaks
- Turn on each component and check they operate
- Ensure all Jubilee clips (gear clamps) are tightened
- Take amp reading of the spa heating
- Topside is fully functional
- Check all mechanical equipment is operating correctly
- Check spa lighting is functioning correctly
- Diverters Distribute water equally
- Diverters checked for water ingression
- Venturi system checked and operating correctly
- Audio system checked and working correctly (customer has to supply MP3 or Ipod for testing)
- Salt system operating normally
- All equipment running for 20 minute cycle
- Spa powered down and wet stop test inspection carried out
- Test chemical levels of water. Advise customer if they require adjusting at end
- Quote Customer on any parts or work required, warranty customers update with work being done
- Complete repair
- Refit doors, All doors aligned
- Show / Contact customer to let them know it is completed or of any follow up action required
- Ensure site is tidy before leaving, and get check sheet signed off
Silver - Full Service Description
- Test water with dip test readings
- Pipe flush added to water
- Remove spa doors (if access allows)
- Pump and heater unions tightened, ball valves open
- All JJ plugs and copper ground cables connected to motherboard
- Check the Motherboard over for any visible damage,
- Ensure spa is set to heat and check Heater amperage and pump1 draw
- Venturi, diverter and neck jet valves all operate closed to fully open
- All hose and PVC connections checked
- All jet bodies and suction housing inspected for leaks
- Check water purification system (turn on filtration and check the generators)
- Spa Boy® / Onzen cell put into boost mode and misting
- Ensure all Jubilee clips (gear clamps) are tightened
- All equipment set running for 20 minute cycle
- Topside is fully functional
- Check all mechanical equipment is operating correctly
- Check spa lighting is functioning correctly and in sync
- Partial and full lock functional
- Fahrenheit to Celsius functional
- All equipment running for further 20 minute cycle
- Diverters Distribute water equally
- Diverters checked for water ingression
- Venturi system checked and operating correctly
- Audio system checked and working correctly (customer has to supply MP3 or Ipod for testing)
- Spa powered down and wet stop test inspection carried out
- Refit All doors and ensure they are aligned
- Complete water drain and acrylic surface clean **
- Disposable filter installed *
- Customer advised of any additional work or parts required
- Site checked and left Tidy
- Have check sheet signed off and spa checked by customer
Gold - Full Service Description
- Before picture taken
- Spa Number Recorded
- Remove all doors and filters
- List Specs found in spa
- Test water with dip test readings
- Log Customer filtration settings
- Add pipe flush and Bio Tablet to water and turn on pumps*
- Pump and heater unions tightened, ball valves open
- Copper ground cables connected to motherboard
- CHECK PILLOWS MOVE UP AND DOWN CORRECTLY
- Pillows sit flush in recess, and top plate screws are tight
- Remove screws from Motherboard door and place door and screws in safe location
- Update software (USB) then reset the power to the spa (global pack only)
- Ensure low level programming set to spa specifications
- Allow Arctic to complete “tst” mode, and recheck LLP and Breaker settings
- Ensure spa is set to heat and check Heater amperage and pump1 draw
- Check drain valve open and allow some water to come out, then close off
- Check for any error codes on control panel, Log any found
- All hose and PVC fittings checked for water loss
- Pump and heater unions checked for water loss
- Topside is displaying current temperature
- Pump 1 high and low speed functional
- Pumps functional and good flow
- Epic Series, pumps run in sequence around spa, pump 5 is monster jet, change if needed
- Blower on/off functional
- Ross exhaust functional
- Lights functional and sconce lighting working correctly
- All lights in sync and each colour mode tested
- All equipment running for 20 minute cycle
- Temperature can be set to 15 – 40 Celsius full range
- Partial and full lock functional on Arctic model
- Fahrenheit to Celsius functional, leave on Celsius
- Peak cells working and air moving through into spa water (set O3 to 24 to test pk2)
- Filtration settings checked, and set back to how customer had them as per line 5 recordings
- All 14 TA jets functional and bubble
- Diverters Distribute water equally when centred, and divert between seats
- Bear Claw handles facing correct way
- 0 water loss at top of diverter handles, Water fall control, Neck jet control
- Neck jets on/off operates correctly, valve checked closed to fully open
- Waterfall valve checked closed to fully open
- Water Falls spouts are equal flow, check they are clean inside
- Venturi Valve operate normal, check from closed to fully open
- Spa venturi’s normal (pump 1 jets can be turned off all other jets fully venturi)
- Check Drain Valve checked for leak
- 100/200 gpm suction nuts checked for water loss
- Light housings checked for water loss, and checked for cracks
- Cup holders checked for cracks, pour water over to check for leaks
- Head rest receptacles checked for leaks, pour water over and check inside cabinet
- Spa Boy® / Onzen cell put into boost mode and misting
- Spa Boy® probe readings
- Spa operates at normal noise levels
- Audio system operates correctly (including Bluetooth)
- Wifi / EOP operates correctly with Arctic Spa app.
- App shows Spa Boy®, compare probe reading on app to dip tests to check they are reading similar
- All hose and PVC fittings checked for water loss
- All loose debris removed from inside cabinet
- Run Spa for another full 20 min cycles, continue to check for leaks throughout.
- Spa powered down and all fittings checked for water loss (wet stop test)
- Complete water drain and acrylic surface clean*
- Cabinet stained with Arctic Cedar providing cabinet is dry**
- Spa vinyl cover cleaned with clean & protect
- Check acrylic surface and cabinet for indents/scuffs, scratches, And Plastic Weld
- Spa refilled and customer settings checked
- Chemical levels balanced***
- Disposable filter installed ****
- Test water with dip test readings
- Balance water, chemicals added (service does not inc salt)
- Doors refitted and aligned
- Site cleaned and left tidy
- After picture taken
- Check sheet signed off
- Customer shown service is complete and advised on any additional work / parts required
